Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of the website [elara.co.uk] (the "Site") and the services provided by ÉLARA ("we", "us", or "our").

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with these Terms, please do not access or use the Site.

Account Creation

To use certain features of the Site, you may need to create an account. When creating an account, you agree to:

• Provide accurate and complete information
• Keep your account information up to date
• Keep your password secure
• Be responsible for all activities under your account

Orders and Payments

Order Placement

When you place an order through the Site, you are making an offer to purchase the products at the prices and terms specified in your order.

Payment

We accept various payment methods, including credit cards, PayPal, and Klarna. By providing payment information, you represent and warrant that you are authorized to use the payment method.

Order Confirmation

We will send you an order confirmation email once your order has been processed. This email will contain details of your order and estimated delivery time.

Shipping and Delivery

We offer free UK delivery on all orders. International shipping is available at an additional cost. Delivery times may vary depending on your location.

We are not responsible for delays in delivery due to circumstances beyond our control, such as weather conditions, natural disasters, or customs delays.

Returns and Refunds

We offer a 30-day return policy for unused and undamaged items. To initiate a return, please contact our customer service team.

Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.

Intellectual Property

All content on the Site, including but not limited to text, images, logos, and graphics, is the property of ÉLARA or its licensors and is protected by copyright and other intellectual property laws.

You may not use, reproduce, distribute, or modify any content from the Site without our prior written consent.

Limitation of Liability

To the fullest extent permitted by law, ÉLARA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from:

• Your use or inability to use the Site
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from the Site
• Any errors or omissions in the content of the Site

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Changes to These Terms

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on the Site. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.

Contact Us

If you have any questions about these Terms, please contact us at:

Email: hello@biomeeco.com
Address: London, United Kingdom